NCS Colour:
Journey to Shopify Plus and data-driven success
NCS Colour is the global go-to standard for defining and communicating colours, ensuring the highest quality and accurate colour communication. For more than 50 years, NCS Colour has served diverse industries, from architecture and design to manufacturers.
Background
With a heritage in B2B sales, NCS Colour is expanding its reach by venturing into e-commerce with the Shopify Plus store and NCS+ application. As NCS Colour embarked on its journey of digital transformation, Woolman stepped in to provide technical and commercial solutions as well as strategic guidance through data-driven insights and goal-oriented development. NCS Colour set ambitious goals for the year, aiming to almost double the portion of online sales from the total company revenue, support B2B sales, effectively convert online sales and membership subscriptions.
Goals and what we did:
NCS Colour faced multiple challenges in their previous e-commerce platform and therefore decided to migrate to Shopify Plus. To provide a seamless omnichannel experience, NCS Colour sought to consolidate their distinct customer experiences of B2B and D2C segments, present a world-class online storefront for its design-savvy customers and integrate ERP, NCS+ subscriptions and email marketing.
- Merged D2C and B2B functionalities into a single storefront using Woolman's Taiga theme.
- Customized customer-specific price lists, enabled invoice generation, managed bulk SKUs, set up customer accounts, and handled specific payment terms.
- Employed Shopify Markets to streamline global operations.
- Implemented ReCharge Membership to offer and manage access to the NCS+ app.
- Shifted to Klaviyo to improve email marketing and customer communication strategies.
- Integrated with the Business Central ERP system to support specialized B2B workflows, streamline order processing, and tailor inventory management to B2B needs.
"Woolman has been a dedicated and collaborative business partner. They have been open and understanding of our needs, and eager to find ways to improve the performance of both our website and related marketing efforts"
Therese Carlström Stein, Marketing Director
Goal-driven growth
With the new robust store in place, we started to tackle the annual revenue goals. NCS Colour enlisted Woolman's Goal-Driven e-commerce development service, a comprehensive e-commerce development Retainer led by an Objectives and Key Results (OKR) framework and insights from Ellis data. By analyzing NCS Colour’s data and e-commerce strategy, we identified objectives and measurable key results for Q1.
During the first OKR cycle, NCS Colour achieved an impressive 90% of their set objectives, demonstrating significant progress towards their overarching goals. Through this collaborative effort, NCS Colour also:
- Increased organic traffic by 15%
- Gained invaluable insights into their digital marketing landscape
- Formulated actionable strategies for enhancing ad performance
NCS Colour extended the partnership by selecting Woolman as their performance marketing partner. The systematic work towards NCS Colours goals continues with store conversion optimization, increasing digital marketing profitability and developing automized email marketing practices.
Conclusion & future
We established a robust foundation for NCS Colour’s sustained growth and success in the competitive e-commerce landscape. The cooperation exemplifies the power of data-driven insights and goal-oriented development in driving meaningful results and propelling businesses toward digital excellence. NCS Colour is well-positioned to achieve its digital transformation goals and thrive in the ever-evolving e-commerce landscape.
Our Replatforming Partners:
